Today is #CXDay, which is the perfect time to reflect on your customer promise and CX strategy.
What luck today during my lunch break, I walked by the grand opening of T-Mobile's new Chicago Signature Store. And, I made it inside –
Leading CX players leverage behavioral psychology to orchestrate the ultimate customer journey. How a company sequences what are called the high touchpoints (pleasurable experiences) in conjunction with the low touchpoints (unpleasant or painful experiences) can materially change a customer’s collective experience. To ensure an
T-Mobile can no longer dismiss rumors of a Magnificent Mile Chicago Flagship Store as speculation. Here she is in all her glory. Well, not all her glory, just exterior glory for now.
When I wrote two weeks ago, “whatever happens next one thing is for sure – online companies are bridging and fusing the digital and physical divide,” I wasn’t expecting to hear this today. According to Business Insider, Amazon is
I love this space – how technology and always-on lifestyles affect the mind and more broadly society and specific generations. The unfathomable number of articles tend to focus on every aspect of tech-native Millennials, but what’s often overlooked is the fact Boomers and Gen Xers experienced the same exponential growth of technology.
It’s interesting to watch more and more online/e-commerce businesses branch out into the physical world. Did it all start with E-Trade opening branches? Maybe it was Warby Parker or Bonobos? Even Google opened a branded store in London to sell its physical devices – smartphones, Chromebooks. Might we see Google open up a dealership in the next decade to sell driverless cars?
I received an email this week from our vet re: our furkid’s one-year check-up and a request to take a survey. My brain quickly transitioned into CX-mode when I noticed the online survey embodied CX and Net Promoter® best practices:
It’s happened to all of us at some point in our careers. Your boss, VP or CMO returns from a conference – in this case a technology conference – and hands you the latest report, and inevitably says, “Where do we stand on these?” and “You’re on the leadership agenda next week to discuss this.”
What is thinkTrendless? Is it about trends? Not necessarily. thinkTrendless is about helping businesses stay centered on what matters most – a relentless focus on the customer experience (CX). Now, for the official description: thinkTrendless is...