Today is #CXDay, which is the perfect time to reflect on your customer promise and CX strategy.
T-Mobile can no longer dismiss rumors of a Magnificent Mile Chicago Flagship Store as speculation. Here she is in all her glory. Well, not all her glory, just exterior glory for now.
When I wrote two weeks ago, “whatever happens next one thing is for sure – online companies are bridging and fusing the digital and physical divide,” I wasn’t expecting to hear this today. According to Business Insider, Amazon is
I love this space – how technology and always-on lifestyles affect the mind and more broadly society and specific generations. The unfathomable number of articles tend to focus on every aspect of tech-native Millennials, but what’s often overlooked is the fact Boomers and Gen Xers experienced the same exponential growth of technology.
I received an email this week from our vet re: our furkid’s one-year check-up and a request to take a survey. My brain quickly transitioned into CX-mode when I noticed the online survey embodied CX and Net Promoter® best practices:
It’s happened to all of us at some point in our careers. Your boss, VP or CMO returns from a conference – in this case a technology conference – and hands you the latest report, and inevitably says, “Where do we stand on these?” and “You’re on the leadership agenda next week to discuss this.”
What is thinkTrendless? Is it about trends? Not necessarily. thinkTrendless is about helping businesses stay centered on what matters most – a relentless focus on the customer experience (CX). Now, for the official description: thinkTrendless is...