CX is more than retail

Robert Barish, vice chancellor for health affairs at the University of Illinois at Chicago and U of I Hospital CEO Avijit Ghosh are “trying to graft a Disney-esque, customer-centric mentality onto a no-fun travel destination: the 490-bed hospital on the Near West Side where more than 4 in 10 patients don't have private health insurance and Medicaid-related payments over 60 days past due have doubled to $80 million in the last year.”