As a Certified Net Promoter® Score (NPS2) Associate, I have external and independently verified expertise in:

  • NPS2 Methodology
  • Actionable Insights
  • NPS2 Roadmap to Integration
  • NPS2 Promoter Economics
  • NPS Measurement Framework, Metrics, ROI
  • Smart Loops Strategies - Designing, Governance, Social Media, Activating Promoters

Satmetrix experts developed and refined the latest NPS2 methodology and coursework, introduced in March 2015.  They are also joined by Customer Experience industry experts who contributed to this cutting edge approach, including Colin Shaw, Jeanne Bliss, and the Temkin Group