As a Certified Net Promoter® Score (NPS2) Associate, I have external and independently verified expertise in:

NPS2 Methodology
Actionable Insights
NPS2 Roadmap to Integration
NPS2 Promoter Economics
NPS Measurement Framework, Metrics, ROI
Smart Loops Strategies - Designing, Governance, Social Media, Activating Promoters

Satmetrix experts developed and refined the latest NPS2 methodology and coursework, introduced in March 2015. They are also joined by Customer Experience industry experts who contributed to this cutting edge approach, including Colin Shaw, Jeanne Bliss, and the Temkin Group

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